Support — VOTAVI Survey

Last updated: 26 August 2026

VOTAVI Survey is a research app from the Technical University of Munich (TUM). It supports an academic mobility study: participants complete travel-behavior surveys and, with consent, may contribute trip data for scientific research.

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Common questions

How do I allow location and motion access?

During onboarding the app asks for Location and Motion & Fitness permissions. For automatic trip detection, choose Always Allow for Location in iOS Settings → VOTAVI Survey (or SurveyApp) → Location. You can change or revoke these permissions at any time in iOS Settings.

How do I complete a survey?

Open the app, go to the surveys section, and select an available survey. Surveys open in an in-app browser. Complete all required questions and submit as instructed on the survey form.

Why does the app need background location?

The study aims to understand real-world travel behavior. With your consent, trips can be detected while the phone is in a pocket or bag and the app is in the background. Location and motion data are used only for the research study, not for advertising.

How do I stop tracking or withdraw consent?

You can manage consent and stop tracking in the app under Settings (Data & Privacy). You can also turn off Location access for the app in iOS Settings. For deletion or other data-protection requests, email [email protected].

Why don’t I see trip statistics yet?

Automatic trip detection needs real movement over time with location permission enabled. Trips may not appear immediately on a stationary device or right after install.

Is there a login?

No username or password is required. The app creates a pseudonymous participant identifier on first launch so survey responses and trip data can be associated for the study.

Privacy

For details on what data we collect and how we process it under GDPR, see our Privacy Policy.